Terms of service

Jobbo is a service operated by Karani Labs, based in Sydney, Australia. When these terms say "we" or "us", that is who it means. When they say "you", they mean the person using the service.

You can reach a real person at hello@jobbo.au. These terms apply from the moment you create an account, whether or not you ever pay us anything.

You need to be at least 18, and the account needs to be for you. Jobbo applies for jobs in your name, so an account shared between two job seekers would put one person's name on the other person's application.

Jobbo searches Australian job listings, scores them against the profile you give us, and drafts a tailored resume and cover letter for the roles that fit. It works from the resume you upload and the answers you provide. It does not invent experience you do not have, and it will refuse rather than fabricate.

There are two modes, and you choose which you use:

• Reviewed. You open each application, edit any field, and approve or skip it.
• Batch approval. We prepare the whole batch and you approve it in one action. Approving does not send anything to an employer. It marks each application as ready and puts the finished documents, the link to the advertisement and, where the advertisement names a recruiter, an email already written, in front of you to send yourself.

Nothing is ever sent without your approval. That is not a setting you can turn off, and it is the central design decision of the product rather than a feature of it.

These are limits we have chosen, not features we have not built yet. Some of them will read as us doing less than a competitor promises. That is the point.

• We do not apply on Seek or LinkedIn for you, and we never ask for those logins. Both prohibit applying on another person's behalf and using automated tools, and the penalty for breaking the LinkedIn rule lands on your account, not ours. For those listings we prepare everything, hand it to you with your own answers ready to copy, and you press send. We hold no job-board credentials, ever.
• We do not answer certain questions for you, whatever we know. Questions about Aboriginal and Torres Strait Islander identification and any other diversity or equal-opportunity question, health, medical and vaccination questions, criminal history beyond whether you hold a current police check, and anything asking you to declare or certify something, are removed before our system sees them. Those disclosures are yours to make, to a particular employer, on a particular day.
• We do not guess. If a form asks something we cannot answer from what you have told us, it comes back to you with the question. A required question we cannot answer stops the submission rather than being filled in with something plausible.
• We do not create accounts on your behalf. Some employer systems require an applicant account before showing the form. Those become a handoff to you.
• We do not disguise ourselves to get past an employer's application portal. Several of the recruitment systems used in Australia put automated-traffic checks in front of their application forms. Getting through one means pretending to be something we are not, and we will not do that — on their systems any more than on Seek's. We read the ad, prepare everything, and hand the application back for you to lodge. A portal that asks for a person is asking for a reasonable thing.
• We do not promise you a job, an interview, or a reply. Nobody can. We do not publish invented statistics about how many of our users get hired, because we do not know.

Applications go out in your name, which makes some things yours to get right:

• The information you give us has to be true. Your resume, your work history, your right to work, your licences and checks. We draft from what you tell us. If what you tell us is wrong, the application is wrong, and it has your name on it.
• Approving a batch means you have accepted what is in it. Approving a batch means approving a set of applications you have been shown, including whether each one will be submitted or handed back to you. We show you that before you sign off precisely so the approval means something.
• Keep your password to yourself and tell us promptly if you think someone else has it. Your account holds your resume and your screening answers.
• Use it for your own job search. Not to apply on behalf of other people, not to resell, not to scrape our service, and not to send anything unlawful, misleading or abusive through it.

You keep ownership of everything you give us: your resume, your answers, your drafts. You give us permission to store and process it for the single purpose of running the service for you, and for no other purpose.

We do not sell it, and we do not use it to train AI models. Drafting does involve sending your resume and the job ad to the AI model that writes it, and some of the services we use operate outside Australia. The privacy policy sets out what that means in plain English. Read that page as well as this one; it is the more important of the two.

You can delete your account, or just your screening answers, at any time from your account page. Deletion is real deletion, not a flag — gone from our live systems at once, and out of backups within a week (the privacy policy explains the backup window).

You do not need a subscription to use Jobbo. Credits are how you buy it. One credit is one tailored application, and a credit covers the whole application — the resume, the cover letter, the recruiter outreach, every document template, and the slop check.

20 credits for $25 · 50 credits for $55 · 100 credits for $95. Paid once, not recurring. Credits do not expire, they are not attached to any subscription, and nothing we do can take them away while your account exists — taking a fortnight off looking does not cost you what you paid for.

Every new account is given 5 credits, once, and we do not ask for a card to hand them over.

Searching for jobs does not cost credits, but it is limited to 2 searches a day, and you need at least 1 credit to start one. A single search will draft at most 10 applications, and never more than your credit balance covers. A search costs us real money before it writes anything, which is the honest reason for the limit; a second search a few hours later also tends to find the same ads again.

All prices are in Australian dollars, and nothing is added at checkout.

We can change prices, but not retroactively and not by surprise. A price change never affects credits you have already bought.

Stated limits rather than "unlimited" are deliberate. Every search and every application costs us real money in AI and data charges, so an unlimited claim would really mean a hidden cap, and we would rather publish the real number.

Payments are handled by Stripe. Your card details go to Stripe directly and never touch our servers — we could not leak a card number we do not hold.

A credit pack is a single payment. Nothing renews and nothing is charged again.

Receipts are available from your account at any time.

Unused credits can be refunded if you ask. Credits you have already spent on applications cannot, because the work has been done. There is no time limit on asking, and no form.

None of that limits your rights under the Australian Consumer Law. If the service is faulty, not fit for purpose, or not as described, you are entitled to a repair, replacement or refund, and to compensation for reasonably foreseeable loss. Those guarantees cannot be excluded by anything on this page, and we are not trying to. If you think something has gone wrong, email us before doing anything else and we will try to fix it.

If you delete your account, any active subscription is cancelled at the same time, and any unspent credits go with it — so ask for the refund before you delete, not after.

We aim to keep Jobbo running and will do maintenance at quiet hours where we can, but we do not offer an uptime guarantee, and it would be dishonest to publish one we have not measured.

Some of what Jobbo depends on belongs to other people: job boards, employer recruitment systems, Google, Stripe, and our AI provider. Those can change, break, or block us without warning. When an employer's form changes and we cannot complete a submission, that application comes back to you marked as needing your attention rather than disappearing quietly. Nothing is ever recorded as sent unless the employer's own system confirmed it.

We may change how features work, and occasionally remove one. If a change materially reduces what you are paying for, we will email you first.

Jobbo is a tool that helps you apply for work. It does not control who hires you, and we are not responsible for hiring decisions, for an employer not replying, or for a job you did not get.

To the extent the law allows, our total liability to you for any claim is limited to the amount you have paid us in the twelve months before the claim. If you have only ever used your free credits, that amount is nothing, which is the honest consequence of not charging you.

We are not liable for indirect or consequential loss, including lost income or lost opportunity from an application that failed or was not sent.

Again, and it matters: nothing here excludes your rights under the Australian Consumer Law. Where a guarantee under that law applies and cannot be excluded, our liability is limited to re-supplying the service or paying the cost of having it re-supplied, to the extent the law permits that limit.

Applications go out in your name, and you decide what they say. So if someone else — an employer, a recruiter, or any other person — brings a claim against us because of something you did through Jobbo, that claim is yours to make good, not ours.

In plain terms: if you put false information in an application, used Jobbo to apply on someone else's behalf, sent something unlawful, misleading, defamatory or abusive through it, or broke the promises you made in Your part of the deal, and that causes us a loss, a legal claim, or the cost of defending one, you agree to cover us for it — including our reasonable legal costs.

This only applies to the extent the problem was caused by you. It does not cover anything that was our fault, and — as everywhere on this page — nothing in it takes away your rights under the Australian Consumer Law.

We can suspend or close an account that breaches these terms, that is being used to apply for jobs on someone else's behalf, that is being used to send unlawful or misleading applications, or where payment has failed and gone unresolved after we have contacted you.

Except where the law or an urgent safety issue prevents it, we will tell you why and give you a chance to put it right first. If we close a paid account for a reason that is not your fault, we will refund the unused part of your period.

If we change something that materially affects you, we will email you at least 30 days before it takes effect, and continuing to use Jobbo after that date means you accept the new version. Minor wording and clarity fixes just get a new date at the top of this page.

These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have jurisdiction. As an Australian service selling to Australian job seekers, we are not going to make you argue about your subscription in another country's courts.

If any part of these terms turns out to be unenforceable, the rest keeps working.

Email hello@jobbo.au for anything: a complaint, a refund, a question about a clause on this page, or to tell us something is broken. A person reads it. If we have got something wrong we would rather hear it from you than not.